To Our Valued Members
We acknowledge your decision to opt for the deletion of your digital banking profile. Upholding your privacy is of utmost importance to us, and we are here to facilitate this process for you.
Prior to the deletion, please be aware the certain data linked to your digital banking profile may be retained for purposes of fraud prevention, security, and compliance, even after the profile has been removed.
To proceed with the removal of your digital banking profile by email:
1. Send us an email using the email address associated with your digital banking profile.
2. In the subject line, please write: "Request to delete my digital banking profile".
3. In the body of the email, include the following:
- Your full name
- Email and phone number
- Reason for deleting your digital banking profile (optional)
4. Send your email to MRC@eccu.net
To proceed with the removal of your digital banking profile by phone:
1. Contact us at 832-604-4848
2. Request assistance to delete your digital banking profile
Our team will promptly process your request and ensure the secure deletion of your digital banking profile. Please note that upon deletion, access to digital banking services associated with the profile will cease unless re-registered.
Should you have any inquiries or require further clarification regarding our data retention policies, please do not hesitate to contact our Member Resource Center at MRC@eccu.net or call us at 832-604-4848.
Thank you for being a valued member at ECCU,
Energy Capital Credit Union